A Service Call is used when you are experiencing an issue with your installation and need someone to come out and look at it A Service Call can be related to workmanship, materials, or improper use of the door(s) An installer will come to the site and inspect the issues you are having, determine the cause of the issue(s), fix it while on site if possible, and report their findings back to Chip-N-Nail on a Service Call Report form. You will be required to sign this form as proof to Home Depot that the installer did perform the Service Call If the issue is not able to be fixed during the initial inspection because materials or parts are required, the installer will note this on his report. Once the required materials or parts are received, Chip-N-Nail will call you to schedule the installer to come out and complete the repair The report will be submitted to Home Depot by Chip-N-Nail

* If a Service Call is required and it is determined that the needed repair is due to faulty workmanship or vendor merchandise, there will be no charge for the Service Call or related repairs * If a Service Call is required and it is determined that the needed repair is unrelated to faulty workmanship or vendor merchandise, a fee will be charged to you before any repairs are completed. The fee is dependent upon what work is required to complete the repair

You can call the Chip-N-Nail office at 603-224-5475 and we will be happy to help you get your Service Call scheduled.